Frequently Asked Questions

Everything you need to know to keep your journey moving forward.

How do I know which running shoe is right for my gait?

We recommend checking our Size & Fit guide on each product page. If you overpronate, look for our 'Stability' category; for neutral runners, our 'Cushion' series is ideal.

What is your return policy on worn running shoes?

We offer a 30-day 'Test Run' guarantee. If you aren't satisfied with the performance or fit after a few runs, you can return them for a full refund or exchange, no questions asked.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Expedited 2-day shipping is available at checkout for those who need their gear before race day.

Do you offer international shipping?

Yes, Strides Running Store ships to over 50 countries. Shipping costs and delivery timelines are calculated at checkout based on your location and local customs.

How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also log into your account dashboard to view real-time updates on your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.